If you've utilised the temporary URL and would like update it to your own live domain, then you can easily use the our WordPress tools facility to update this. To update the...
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What is WordPress?
Overview of WordPress WordPress is a free and open source content management system (CMS) based on PHP and MySQL. WordPress is installed on a web server, which either is part of...
Do you support WordPress Network (Multisite)?
Yes! All our platforms have full support for a WordPress Network (formerly Multisite). You just need to follow the Create A Network article from the WordPress codex to get this...
How do I reset my WordPress user password?
Update the password using WordPress Tools If you would like to reset your WordPress User password, then you can use our WordPress Tools facility to do so. To reset your password:...
How do I add and use WordPress contact forms?
There are a range of different WordPress form plugins out there such as WP Forms, Contact Form 7 and Pirate Forms. In this example, we'll demonstrate with the free to use Contact...
Do you offer WordPress CLI?
If you're using WordPress, you may wish to make use of the WP Command Line Interface (CLI) to make changes to your installation. It's included by default with all WordPress...
How do I use traceroute?
Traceroute is a tool used for diagnosing network-related issues. It does this by displaying the route to the destination specified - a domain name or an IP address - and records...
What do I do if I believe a site is in breach of the Acceptable Use Policy/Terms of Service?
Stylistic Hosting impose a strict Acceptable Use Policy and Terms of Service which customers must adhere-to. These cover illegal activities, prohibit certain content hosted...
How do I view the most recent backups taken by Timeline Backups?
Timeline Backups take an automatic daily backup of all your websites and databases and store them for 30 days. If you have the Timeline Backups product you may want to view the...
How do I use the Website Malware Scanner?
Overview One of the major problems with malware is its persistence. This is why Stylistic Hosting's Website Malware Scanner makes daily scans of all the sites within your hosting...
Is Sellerdeck supported on your platform?
Yes, Sellerdeck - the ecommerce toolset - is fully supported on the Stylistic Hosting web hosting platform, and runs really well!
Do you disallow any WordPress plugins on your WordPress platform?
Our WordPress platform was designed and built exclusively for WordPress. This level of platform to software exclusivity allows us to truly fine tune both hardware and software...
Are you PCI compliant?
Yes, Stylistic Hosting's hosting is fully PCI (Payment Card Industry) compliant and uses ISO 27001-approved data centres so will pass PCI compliance checks.
Temporary URLs: what are they, and what are they used for?
When you create a hosting package you're given a temporary URL. There are a few reasons why you may want to use the temporary URL. Viewing a hosting package when you have used a...
How do I find the IP address of a hosting package?
If you're managing DNS elsewhere, or simply wish to know the IP address of a package, you can find this within your hosting control panel. Head to Manage Hosting and...
Should I choose a Linux or Windows hosting package?
The type of platform you should choose depends on the software you plan to use to power your website. Generally, you should choose Windows if your website is built in ASP,...
How can I modify my hosts file?
Your machine's local hosts file allows you to overide DNS for a particular domain or subdomain name. This is a great way to test the site ahead of changing real DNS: you're able...
Can you update the version of cURL on your webservers?
Occasionally, applications in your webspace may run checks to help ensure your website is secure. As part of these checks, the application reads the version number of various...
Can I enable GZIP Web Server Compression?
Gzip is a great of compressing files for faster network transfers - helping them load faster, so improving site speed. It's also a file format. We encourage the use of and enable...
Is ImageMagick supported?
ImageMagick - the open-source image tool - is supported. We currently run Version 6.7.2. The path to the ImageMagick binary is: /usr/bin/convert Alternatively, some scripts may...
How do I use the File Permissions Checker?
The File Permissions Checker allows you to easily view and fix file permission issues which don't match our recommended settings. To use the File Permissions Checker: Login...
How do I set up a cron job?
You can set up a cron job or 'scheduled task' in the Scheduled Tasks section of your hosting packages control panel. Manage Hosting -> Manage -> Scheduled Tasks These are...
My website shows as insecure due to mixed content?
Please note that if you have recently activated a Stylistic Hosting SSL certificate for your domain, it can take up to 30 minutes to be installed across our load balancers. After...
Why should you use Force HTTPS on your website?
Using HTTPS instead of HTTP means that communications between your browser and a website is encrypted via the use of an SSL (Secure Socket Layer). Even if your website doesn’t...
How do I activate my free SSL?
Every Stylistic Hosting hosting package comes with a free wildcard SSL certificate, enabling you to use the more secure 'HTTPS' protocol to keep your site users secure. To...
How can I generate a Certificate Signing Request?
When ordering an SSL certificate, you’re often required to generate a Certificate Signing Request (CSR). This is an encoded block of text that the Certificate Authority require...
Can I install a third-party certificate?
Yes: if you have an existing external or third-party SSL certificate you can install this at Stylistic Hosting. Your certificate provider will need to provide the following...
Why do I get an ERR_SSL_UNRECOGNIZED-NAME-ALERT error?
If you're trying to access the temporary URL (i.e. example-co-uk.staging.com) you may get an ERR_SSL_UNRECOGNIZED-NAME-ALERT error. This will be because the temporary URL can't...
Can I point an A record to a package and get the free SSL certificate?
No. To be able to apply the free SSL certificate, your site(s) need to use the Stylistic Hosting nameservers. This is because the SSL certificates are installed locally to the...
How do I connect via SSH using 2FA?
It's only recommended that you connect to your package via SSH if you're familiar with the command-line interface. Here is how to connect using two-factor authentication (2FA)....
How do I connect via SSH?
It's only recommended that you connect to your package via SSH if you're familiar with the command line interface. Windows If you're using Windows, you'll need to download an SSH...
How do I import a .sql file via the command-line?
If you've set up SSH access for a package then you can run the following command-line instructions to import a MySQL database: mysql -h hostname -u username -p username <...
How do I connect via SSH on an Apple Mac?
To connect via SSH on a Mac you can follow the instructions below: Log in to my.stylistichosting.co.uk Head to Manage Hosting and select Manage on the hosting package you want to...
How do I run Composer via SSH?
At Stylistic Hosting we run multiple different versions of PHP. On our SSH servers, the execution of commands like “composer” will run with our default, system-level PHP that is...
Can I change my website’s PHP configuration?
Yes, you can. This is available via the Manage Hosting > Select Package > PHP Configuration section of our control panel. Alternatively, you can create a custom file in...
Why is my website not able to send mail?
A common reason for this relates to the address not matching your site domain. To help improve email deliverability and help prevent spam being sent from our network, the...
Why is MySQL support missing from the PHP installation?
Our web servers run PHP 7+ as standard. In this version of PHP the MySQL module has been replaced by either the 'mysqli' or 'PDO_MySQL' extension. Read more about the...
How do I change PHP version?
As standard, we run PHP 7+. If you wish to switch version, head to my.stylistichosting.co.uk > Manage Hosting > [Select Package] > “Switch PHP Version” Our Linux...
Is ionCube PHP Loader installed?
The availability of ionCube can differ between our different platforms and PHP versions. Linux: ionCube Loader is available on our Linux platform for all currently support PHP...
Which PHP functions are disabled on your WordPress platform?
Our WordPress platform has been specifically designed to offer the best security, performance and reliability for WordPress. As a result, we have specifically tuned firewall...
How can I show detailed ASP errors?
By default, Windows Server hides application errors from your website. You can override this by adding the following inside a 'web.config' file that will cause IIS to output any...
Can I use parent paths in Classic ASP?
ASP Parent Paths are disabled on our platform. As a result, Classic ASP scripts using “../” notation for includes will not work correctly. As an alternative to using parent paths...
How long does an email migration take?
An email migration will usually take about 30 minutes to complete. However, this can vary depending on the size of the original mailbox being migrated. For an average size...
Will the email migration tool cause downtime to mail?
No, the email migration won't cause any downtime to emails. It doesn't affect DNS or the ability to send or receive emails: it simply performs an IMAP sync to move emails from...
Does the email migration delete any emails?
No, the email migration won't remove any emails from the mail server where emails are being migrated from or any emails on the Stylistic Hosting mail server. It's a...
Can I import contacts into Webmail?
Yes, you can import a contact list from a previous mail client into Stylistic Hosting webmail. To do so: Log in to Webmail for the mailbox. Head to the Address Book. Select...
Can I rename a mailbox?
It's not possible to rename a mailbox once it's been created. To get around this, you can create a new mailbox within Stylistic Hosting and use the Email Migration tool to sync...
How do I connect via FTP?
Connecting via FTP to your web hosting is quick and easy. Ensure you have an FTP client available. We'd recommend FileZilla. Head to Manage Hosting Select Manage On the...
Why do DNS changes take 24-48 hours to propagate?
Each domain has at least two nameservers assigned to it and these nameservers hold the records for the domain. If a server somewhere else in the world queries the nameservers for...
How can I use FTP before changing DNS?
If you wish to access the File Transfer Protocol (FTP) service before you point your DNS to Stylistic Hosting, you can use the hostname of our FTP service directly. For Linux and...
How do I upload a large file via FTP?
The maximum FTP upload/download size is 5GB, above which you’ll need to use another method to transfer larger files sizes. One way we’d recommend is to enable SSH action and then...
How do I login to webmail?
You can log in to webmail by going to our webmail URL here: webmail.stylistichosting.co.uk Or you can log in through your control panel. Head to Manage Hosting. Select the...
How do I create an email signature in webmail?
To create an HTML or plain text email signature that will be appended to all emails: Select Settings In the left column, select Identities In the next column along to the right,...
How do I stop emails going to junk?
Here are the best ways to stop emails from being put in the junk mail folder. Add an SPF Record SPF - Sender Policy Framework records help reduce the chance of your domain being...
What is POP3?
POP3 stands for Post Office Protocol version 3 and refers to the protocol used to receive emails to your local email client from a remote server. POP3 downloads mail from the...
What is IMAP?
IMAP stands for Internet Message Access Protocol and is a protocol used to access emails via an email client on a remote server. IMAP is suited for people who want to receive...
Should you use POP3 or IMAP?
Both IMAP and POP3 are protocols that allow you to receive emails from a remote server. Your email client uses these protocol to connect to your mailbox server. You may have your...
I can’t connect via FTP, what can I do?
There are a few common reasons why you may not be able to connect successfully via FTP. 1. Make sure you're using the correct hostname If you’ve not switched the nameservers to...
I’ve reached my mailbox quota size. What can I do?
With Stylistic Hosting all mailboxes have a certain limit on data storage. It's unlikely that you should ever fill this unless you're receiving a lot of spam, or have a lot of...
What is email forwarding?
Email forwarding refers to the operation of re-sending an email message delivered to one email address on to a possibly different email address. There are two types of email...
What is SMTP?
SMTP or Simple Mail Transfer Protocol is a TCP/IP used to send and receive email. The majority of email systems use SMTP to send messages from one server to another. Messages can...
What are MX records?
MX stands for 'mail exchanger'. It tells a 'sending' mail server how to find the 'receiving' mail server, given in order of priority, where the lower numbers are given higher...
Why can’t I send emails?
There are a few very common reasons why you may not be able to send emails. Are your email settings are correct? Make sure the email account username and password that you enter...
How can I change my mailbox password?
Changing passwords for any mailbox can be done through the Stylistic Hosting control panel. Log in to my.stylistichosting.co.uk and select Manage Hosting. Select Manage on the...
Can I add SPF records for my domain name?
Sender Policy Framework (SPF) records help to reduce the chance of your domain being spoofed in spam messages. It can also increase the deliverability of e-mail to external...
What are my email sending limits?
Email Account Limits The following limits apply to all messages sent via authenticated SMTP. This will primarily be used for email sent via a mail client, but can also include...
How do I add SRV records for Office 365?
SRV records - service records used in Office 365 - can be added via our DNS Management interface inside the control panel. If the domain is registered with us, you can get to...
How do I setup my mailbox in Outlook?
We make use of 'autodiscover' technology so that in the majority of cases, Microsoft Outlook can set up your account for you with only an email address and a password. Automatic...
Why are the IMAP folders missing from my iPhone or iPad?
If you can successfully send email and view any new messages in your Inbox, but aren't able to view additional subfolders, then it's likely that you have an incorrect IMAP Path...
Can I use ‘mail.domain’ in my mail client?
For scale and redundancy reasons we operate each service from its own hostname. So we always recommend using the most relevant hostname for incoming and outgoing servers in mail...
Why do I get “Mailbox does not exist” bounceback from a brand new mailbox?
Getting a 'mailbox does not exist' message can be frustrating, we know. You just need to give it half an hour. Mailbox password changes, webmail access and sending/receiving...
What are the recommended Thunderbird Mail client settings?
There are various methods of connecting to mailboxes on our platform. We always recommend IMAP as that helps keep messages in sync between various devices and our webmail system....
How do I set up email on my iPhone?
To set up your Stylistic Hosting mailbox on an Apple iPhone or iPad, you need to: Head to the Settings icon and locate the Accounts & Passwords option. Then select 'Add...
How do I migrate emails?
To migrate your emails and mailboxes to Stylistic Hosting, you can use our in-house Email Migrations tool. This will let you migrate your IMAP mailboxes, your Gmail mailboxes and...
How do I set up email on my Android device?
Here's how to set up a Stylistic Hosting email on an Android phone or tablet: Open the mail application on your Android device. Select Add New Account and enter the mailbox...
How do I add another server/include to an SPF record?
If you're using Stylistic Hosting's mail server but want to route emails via another provider - such as G Suite, Office 365 or Mailchimp - you may need to add a secondary sending...
What details should I use for a WordPress SMTP plugin?
The best SMTP details to use when configuring an SMTP plugin within WordPress when you're using Stylistic Hosting WordPress hosting are: Outgoing mail server: smtp.yourdomain.com...
How do I setup a domain redirect?
You can setup a domain redirect in a couple of ways. We’ll outline these below: Using the control panel Redirects tool Login to your control panel and head to either your list...
How do I add custom DNS before I use your nameservers?
As standard, any new package that is created or migrated into us gets given our default DNS. This will ensure the site and all its services such as email will function. If you...
How do I add a DKIM record?
DKIM, like SPF, is a standard that enables a specific aspect of the email sending process to be authenticated. The premise of DKIM is to check that an email is really from the...
How do I change the contact details on my .com and .co.uk domain names?
Changing the contact details for a domain that you have registered with Stylistic Hosting is usually done in either of two ways. This depends on what type of domain name you...
How can I use DNS to verify my domain with Google Search Console (Webmaster Tools)?
When setting up Google Search Console you will be asked to verify your domain. A recommended method which will work as long as you are using our StackDNS nameservers is to add...
My www.domin.com doesn’t work, but domain.com works fine (or vice-versa) – what’s up?
If you get this behaviour after a recent update to your website or a newly-created package, you're almost certainly experiencing a DNS propagation delay. It will resolve itself...
What is a nameserver?
A nameserver manages a directory of domains that match specific IP addresses, like a phonebook: with names and numbers. It is where the DNS server records for your domain (e.g....
What is domain propagation?
DNS propagation defines the process of updating information across the internet. There are two forms of DNS propagation: the first is the changes made to the DNS zone and the...
How do I change the registrant name for a .uk domain name?
Registrant name changes for a .uk domain name (.co.uk/.me.uk/org.uk/.uk) can only be performed via the .UK registry, Nominet. This can be done using the online Nominet account...
What does FQDN mean?
FQDN stands for Fully Qualified Domain Name. It refers to a complete domain name consisting of a host and domain name. The domain name itself is comprised of two parts: the...
How do I configure G Suite (formerly Google Apps)?
Our control panel allows automatic configuration of DNS Records to configure your domain name for G Suite (Google Apps). This can be done via my.stylistichosting.co.uk First,...
Where can I view the nameservers of a domain?
If you manage your domain name with Stylistic Hosting and have access to it via my.stylistichosting.co.uk you can view the nameservers the domain is using by following the steps...
How can I tell if DNS has propagated for me?
If you're unsure whether DNS has fully propagated for you, you should check the IP address your requests are resolving-to. The easiest way to do this is to 'ping' the domain name...
How can I create a subdomain?
To create a subdomain: Log in to https://my.stylistichosting.co.uk Head to Manage Hosting -> Manage. Select the Subdomains icon. You can then add your subdomain into the...
Why does my UK tag change show as complete but the domain is not in my account?
A UK domain transfer is a 2 stage process. You need to: Change the tag to STACK Transfer this in through the Stylistic Hosting control panel The best way to check the current tag...
How do I transfer my domain to you?
The transfer process for domain names varies, dependent on the type of domain in question. UK domains (all domains that end .uk) Domains ending in .uk require 2 simple steps to...
What is your IPS Tag?
To transfer domain names ending with .uk you'll first need to contact your current provider and request they change the Tag to STACK. Once the Tag change has been completed...
How do I obtain the authorisation code/EPP code for my domain?
If you intend to transfer your GTLD domain elsewhere, you'll need its authorisation/EPP code. The following guide details how to obtain this from your Stylistic Hosting control...
My domain is locked with my current provider, what can I do?
Registrars may ‘lock’ domain names to prevent unauthorised changes from being made to the domain. This is often referred to as 'Domain Locking' or 'Client Transfer Prohibited'....
Are there any restrictions or rules on the domain name I can choose to register?
The restrictions imposed on domains vary depending on what extension you are registering and what country the domain is associated with. Domains can be formed using only use...
Can I view my FTP, email address, or database passwords?
We encrypt all FTP, email and database passwords so they are not visible as plain text inside your control panel. The exception is the very first FTP account: this password is...
How do I create a MySQL database?
You can create MySQL databases in seconds directly from your Stylistic Hosting control panel. This option is unavailable for packages hosted on our WordPress platform due to its...
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